Refund Policy

Last Updated: November 2024

14-Day Money-Back Guarantee

We stand behind the quality of our personalized sleep plans and want you to be completely satisfied with your purchase. If for any reason you're not happy with your sleep plan, we offer a full refund within 14 days of your purchase date.

How to Request a Refund

To request a refund, please contact us within 14 days of your purchase by:

• Email: support@napocalypse.com
• Using our contact form

Please include your order number and the email address used for your purchase in your refund request.

Refund Processing

• Processing Time: Refunds are typically processed within 3-5 business days
• Refund Method: Refunds will be issued to the original payment method used for your purchase
• Bank Processing: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account

What's Included in Our Refund Policy

This refund policy covers:

• Personalized sleep plans and assessments
• Any digital products or guides purchased from Napocalypse
• Email support packages

Refund Policy Exceptions

Please note that refunds are not available for:

• Requests made after 14 days from the purchase date
• Free content, guides, or resources
• Services that have been fully delivered and utilized beyond the 14-day period

Partial Refunds

In some cases, we may offer partial refunds for services that have been partially used. This will be evaluated on a case-by-case basis and communicated clearly during the refund process.

Questions About Refunds

If you have any questions about our refund policy or need assistance with your sleep plan, please don't hesitate to contact us. We're here to help ensure you and your baby get the sleep you both need.

Contact Information

For refund requests or questions about this policy:

• Email: support@napocalypse.com
• Contact Form: Contact Us